Table of Contents

Wallmount and cable lock

The Wallmount is the wiring base that stays on the wall. Your Enua Charge / Charge E clips onto it and locks in place electronically — so the charger can be removed for service, while the wiring stays put. The Wallmount itself is mounted and wired by an electrician; see Installing the Wallmount.

A person clipping an Enua Charge onto its wall-mounted Wallmount

Remove the charger from the Wallmount

You release the charger from the app or enua.cloud — there is no physical key.

  1. Open your charger in the Enua app or on enua.cloud.
  2. Open the Controls tab and, under Wallmount lock, press Unlock.
  3. Wait for the LED ring to pulse white — this means the lock is open.
  4. Pull the charger straight towards you, wiggling gently from side to side if needed.
Note

If the charger won't release: press it firmly into place and check for obstructions around it, then try Unlock again. If it still won't open, on enua.cloud open the station's Controls tab → under Wallmount lock, Lock → Calibrate, wait about 20 seconds, then Unlock. Contact us if it persists.

An oversized or non-original grommet can push the charger out and jam the lock — see common mistakes when installing the Wallmount.

Lock the cable permanently (Permalock)

Permalock keeps the charging cable locked into the charger so it can't be unplugged or taken — useful for shared, semi-public, or outdoor installations where you want a fixed cable.

When Permalock is enabled, the Type 2 plug stays locked in the charger at all times; you only unplug at the car. It's a setting on the charging station, turned on by the owner or operator. Contact us if you'd like it enabled or disabled on your charger.