Table of Contents

Charging speed and troubleshooting

An Enua Charge / Charge E delivers up to 22 kW (32 A, 3-phase). The speed you actually get depends on several things — most of them outside the charger itself.

What determines your charging speed

  • Your car. The vehicle decides how much power it draws. Many cars charge slower than the charger's maximum, especially on a single phase or when the battery is nearly full.
  • The installation. Power is capped to stay within your circuit breaker and cabling limits.
  • Load balancing. When several chargers share a circuit, power is shared between the cars charging at once, so each one may get less.
  • The app setting. Charging power can be limited in the Enua app — check the selected charge mode.
  • Temperature. In extreme heat or cold, the charger or car may reduce power to protect the battery.

Charging is slower than expected

  1. Check the charge mode / power setting in the Enua app — make sure it isn't limited.
  2. Note whether other cars are charging on the same circuit (load balancing will share the available power).
  3. Check your car's own charging limit and settings — this is the most common cause.

Charging won't start

  • Yellow ring — the charger is waiting for authorization. Present your charging tag or tap Start charging in the app. See Access control.
  • Solid red ring — an error was detected. Unplug the cable from both the car and the charger, wait 30 seconds, and try again. If it persists, switch the charger off at the circuit breaker, wait 30 seconds, and switch it back on. See What the lights mean.
  • Shows offline — the charger has lost its connection. Local charging still works; to restore app and cloud control, check mobile/Wi-Fi coverage or restart at the circuit breaker.
Note

Still stuck? Contact us with your charger's serial number or address ready — it helps us help you faster.